Kategori: English

Certain office relationships can be detrimental to the company and your career? Find out how they can be…….

The past several years had brought many changes to our workplace. This includes technological advances, alternative work schedules, flatter organisations, kinder and gentler hierarchies. But each advance confuses the definition of an appropriate distance in workplace relationships.

Aristotle once said, “A society is something in nature that precedes the individual. Anyone who either cannot lead the common life or is so self-sufficient as not to need to, therefore does not partake of society is either a beast or a god”..

The act of socialising with co-workers may be difficult to avoid in today’s more casual and less hierarchical office. Social time between co-workers is a good idea because it builds camaraderie which can ultimately lead to greater productivity and success at work. So does a friendship between a boss and a subordinate. It will be healthy for the organisation only if the friendship is being kept to a certain limit, professionalism and within work related interests. While the need for companionship doesn’t end when one enters a workplace, some experts however believe that it should. They insisted that workers maintain boundaries in office relationship as when it goes bad, those who are involved will bring the problems to work with them. Another expert said that while there are few guidelines to help workers determine the appropriateness of an office friendship, but more often than not it is difficult to know when too much is too much until the whispers start, team work crumbles and productivity come to halt.

One must understand that a workplace friendship is typical to a personal friendship; when the friendship works, everything is just fine but when the honeymoon is over, things get very ugly. Another thing is that when you don’t know a person so well, you tend to focus on their strengths and you may even idolise them. But once you get closer to them, then you will see their weaknesses which will ultimately diminishes your opinion. This will change the dynamics of the relationship, the team and perhaps the entire organisation.

A boss who had a close personal relationship with a subordinate is inviting problems that can be detrimental to his leadership qualities. He will not only get a whats-on all look at the workplace but more important, he will ultimately lose all the respect from his other subordinates. They see him as unprofessional and bias and therefore not a good leader. When workplace relationship is build on secret agenda and unfounded biases, those beyond the inner circle feel isolated and abandoned. Cliques can lead to paranoia, disloyalty, distrust, ineffectiveness, low morale and low productivity.

When this happens, they will question the boss’s credibility in evaluating work performances, setting schedules and taking disciplinary actions and so forth. The subordinate on the other hand will face peers’ rejection and this will unnecessarily open the opportunities for conflicts. Even if that subordinate deserves a promotion, others see it as a personal gift from the boss rather than from his own achievement.

One way we can help ourselves and others to respect the limits of work-friend relationship is to keep our activities and interactions on work related. For example when you spend time with a work-friend after working time, include others in the office. Don’t single out your friend for praise or recognition at the expense of someone else who may also deserve it. Separate personal from professional dealings and if you are mature enough to understand where they begin and end, then they will enrich your life. If you are not sure where those boundaries are, then keep your distance!

 

Sumber Arkib: Buletin Usahawan Nasional Bilangan 1

 

  Average Performers Star Performers
Initiative Average performers come up with ideas that will get them noticed by the Management Star performers offer ideas that will also benefit co-workers and the organisation
Networking Average employees thrive on gossip and limit contracts to those in their field Star build relationships within and outside their field and gladly share their knowledge
Self-management Most people limit this to managing time Stars also use it to develop talents that will increase their value to the organisation
Followership Average employees think this means sticking to a job description and not questioning authority Stars don’t hesitate to offer opinions on goals, tasks and methods. But despite all differences, they cooperate with authority to reach organisational goals
Teamwork Average team members see this as just doing their part on a project or problem Stars see it as helping to set and commit to goals, activities and schedules; making others feel part of the team; dealing with conflict and assisting others with problems
Leadership Average employees see this as a chance to stroke their egos Star view it as knowing how to influence and direct a group to work together to complete a task
Organisational Savvy Average performers view this as knowing how to play office politics Stars see it as knowing when to cooperate and when to compete; when to avoid conflict and when to meet it head on
Show and Tell Average employees focus on their message, not on audience needs. They write long memos, offer slick presentations and praise their work-all to get noticed by Management Stars focus on message receivers. They pick the right information for the audience and the best format deliver it

(more…)

The Nineties have been blamed for the serious decline in office manners – it was a time when the “me” generations held sway. Indeed, the general lack of regard for others has reached such a level that many companies have become worried that it is affecting work performance and are consequently sending employees off on manners training courses.

  1. Turning up late for meetings and then not keeping to the agenda.
  2. Leaving communal rooms untidy.
  3. Never offering to get colleagues a coffee/tea/glass of water.
  4. Borrowing pens and other equipment and not returning them.
  5. Not saying please or thank you.
  6. Trying to talk to someone who’s on the phone.
  7. Sitting on someone’s desk.
  8. Not returning phone calls.
  9. Leaving the photocopier/fax machine out of paper and/or set to reduction and multiple copies.
  10. Not greeting colleagues in the morning.
  11. Shouting across the office.
  12. Not holding the door/lift open for others.
  13. Reading over other people’s shoulders while they are working.
  14. Sexist/racist remarks or behavior.

 

POINT TO PONDER

“Good breeding consists in concealing how much we think of ourselves and how little we think of other persons”

Mark Twain – US Writer

 

Sumber Arkib: Buletin Usahawan Nasional Bilangan 2

Source: The Small Business Knowledge Base (www.bizmove.com)

These mistakes are common to many entrepreneurs and small business owners. Beware of these deadly mistake:

  1. Getting Wedded To An Idea And Sticking With It Too Long

Do not marry a single idea. Remember that ideas are the currency of the entrepreneurs. Play with many ideas and see which ones bring you money and success.

  1. No Marketing Plan

A marketing plan creates the kind of attention you need to get in front of the right types of people, companies and others. It is what attracts people to you! There may be as many as 25 ways to market your business at low cost and no cost at all. A good marketing plan implemented effectively, efficiently, elegantly and consistently will eliminate the need for “cold calls”!

  1. Not Knowing Your Customers

Changes in your customers’ preferences and your competitors’ products and services can leave you in the dust unless you get to know your customers well, what they want now and will likely want in the future, what their buying patterns are, and how you can be a resource for then even if you do not have the right products or services for them now!

  1. Ignoring Your Cash Position

The customers do not respond to even superior products in the timeframe that you think they should. You will need plenty of cash to sustain yourself in the meantime.

  1. Ignoring Employees

Motivating, coaching and managing your staff is probably one of your toughest challenges as an entrepreneur or business owner today! Without your patience, persistence and “people skills,” your problems can multiply quickly. Morale, productivity and profits can easily be destroyed!

  1. Confusing Likelihood With Reality

The successful entrepreneur lives in a world of likelihood but spends money in the world of reality.

  1. No Sales Plan

Without a sales plan, there is no serious way to gauge the financial growth and progress of your business. You need a realistic map for where the sales will come from, how they will come, when they will come and from whom.

  1. Being A Lone Ranger

You might the key to everything but you cannot do everything and grow at the same time. Even modest success can overwhelm you unless you hire the right staff and delegate responsibility.

  1. No Mastermind

Get an advisory board or a mentor! Sounds crazy for a small operation? But it is not. The board can be family members of friends whom your trust. Ask them to be you board of directors and review your business plans and results with them. Having someone to bounce ideas off and get an objective opinion is very critical.

  1. Giving Up

Some of the most successful entrepreneurs failed several time before doing extremely well. So, if you are failing, let it fail and fail fast. Learn and try again. Do not give up. Yet, do not suffer either.

“It is better to have a smaller piece of a large pie than 100% of a failed business”

 

Sumber Arkib: Buletin Usahawan Nasional Bilangan 6

Source: Lorraine Pirihi is Australia’s No.1 Productivity Coach and a dynamic speaker to help anyone in business get organized, get focused and on track.

Your image can help win your business – or cause you to lose it.

What image do you and your people portray to your clients? Here is a situation that happened to me recently, and hopefully you will glean useful small business ideas that will make you money instead of losing it.

When I noticed that two well known blind companies were advertising 35 per cent off their blinds, I decided to give them a call… and it was an interesting experience.

 

COMPANY A

The representative from this company turned up on time, which in itself is a big bonus. She was dressed in a professional way and was very efficient in her manner. I knew what I wanted and all Mary had to do was take measurements and provide the quote. She was extremely helpful and pleasant to deal with. I asked Mary to call me in a couple of days as I had also arranged for another company to quote. “No problem,” she said. “I’ll ring you then.”

 

COMPANY B

This sales representative turned up 15 minutes early, which is very unusual. I do not mind people arriving a few minutes early than the agreed time, but 15 minute is a bit too early. He should have rung first to see if it was okay.

John was obliviously a smoker because the smell wafted through my front door before he walked in. that really put me off. Not only that, he was unshaven and dressed in a sloppy manner. He looked like he had just got out of bed, got dressed, had a smoke and turned up at my house.

Maybe, I should not have been so quick to judge him; however, his image gave me the perception that the company must be very unprofessional to have people like him representing it.

John had no sooner walked through the door, when his mobile phone rang. Instead of switching it off, he answered it and had a conversation for a couple of minutes from someone from his company. I thought this was rude. Was it not more important to focus his attention on this potential sale? He could have checked his phone when he left.

John took measurements for the blinds and provided a quote which, compared to Mary’s was $600 (RM2,040) cheaper. It appeared he had not included one of the measurements – which were why his quote was so much cheaper.

However, I did not bother ringing him to find out if this was why his price was much better than Mary’s. I had already decided that if he was a slob, then the company he worked for probably supplied shoddy blinds.

Whether that is true or not does not matter because that is the perception I had about the company.

What image does you and your people portray?

Image is very important. People judge other people by the way they look and behave. Do you dress appropriately for you role? Does your staff do the same?

Do you portray a professional image? Does it instill confidence, trust and reliability? Image is not just about the physical aspect of a person. The environment you work and live in also says a lot about you. So does the vehicle you drive.

For instance, a cluttered environment gives the impression of a chaos, a lack organisation and sloppiness. A clean and tidy area portrays harmony and control.

Small Business Ideas To Ponder

  • Do you and your staff dress appropriately?
  • How is the telephone answered?
  • Is your environment uncluttered or does it looks like an earthquake zone?
  • Is your signage clean and appropriate for your business?
  • Your car cleans on the inside and outside?
  • Is your home clean and tidy?

The Final Word

So take stock today. Look at yourself first. If you are a manager, business owner or team leader, assess your own people and the environment and see what can be improved, then take action.

You only get one chance to make a great first impression. And it is that encounter which can make the difference between gaining business and losing it.

 

Sumber Arkib:  Usahawan Nasional Bilangan 17

 

These tips are excerpts from the talk entitled “Management and Challenges in a Retail Business” by YBhg Dato’ Ameer Ali Mydin, Managing Director, Mydin Mohamed & Sons Sdn Bhd. the tips are all his personal views.

Before you decide to venture in a retail business, learn;

  1. The business trade from others in the same business.
  2. The business fundamentals to enable you to know enough about everything.
  3. From other people experiences rather than sticking to your own idealisms. Those idealisms might not be practical.
  4. One must always be “hands-on” in running a business.
  5. Never overpay or underpay your stuff. Pay them just right.
  6. When you decide to be in a business, do it properly with high discipline and full of commitments. Go into it whole-heartedly.
  7. Be focused in your business venture. Don’t diversify into other areas using the money from your existing business. Avoid this major pitfall.
  8. Don’t give your “heart” to the business. You can’t be too nice in life.
  9. Always be cost conscious. Don’t throw your hard-earned money for something not worth for.
  10. Never mix business expenses with personal expenses.
  11. Always show to your stuff that you understand and know everything about the business. Then only they don’t dare to lie or cheat you.
  12. Venture into a business that differentiates you from others in the same business. Make your business a special and unique one in order to be different from others.
  13. Do not operate a business in your own premises that can fetch a lucrative rental. Look out for a cheaper place that suits your budget.
  14. Then renting a premises, plan and work out the budget properly to ensure the rental is within your reach. Never rent an expensive place even if it is a strategic location for your business.
  15. Plan, prepare the budget and cash flow, get the relevant approvals (such as bank loan, licenses), quotations etc done way before looking for a location. A good location will never wait for you!
  16. Plan for contingencies. Many things can happen unexpectedly (according to Murphy’s Law). Just be prepared to face them.
Read Policy

We Value Your Feedback!

    Question 1

    Overall Experience:

    How would you rate your overall experience on our website?

    Question 2

    Finding Information:

    How easy was it to find the information you were looking for?

    Question 3

    Helpful Section:

    Which part of our website was the most helpful for you?

    Question 4

    Website Expectations:

    Did our website meet your expectations?

    Question 5

    Likelihood to Return:

    How likely are you to return to our website in the future?