{"id":8260,"date":"2024-11-20T05:43:59","date_gmt":"2024-11-20T05:43:59","guid":{"rendered":"https:\/\/punb.benova.com.my\/?page_id=8260"},"modified":"2024-11-22T05:35:02","modified_gmt":"2024-11-22T05:35:02","slug":"service-charter","status":"publish","type":"page","link":"https:\/\/punb.benova.com.my\/ms\/service-charter\/","title":{"rendered":"Piagam Perkhidmatan"},"content":{"rendered":"
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Piagam Perkhidmatan<\/h6>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Piagam Perkhidmatan Kami,
Melebihi Jangkaan<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\tBagi memangku visi, misi dan objektif kami, PUNB telah menggariskan Piagam Khidmat Pelanggan bagi memandu setiap pekerja ke arah mencapai tahap kecemerlangan dalam perkhidmatan pelanggan. Piagam ini diharap dapat membimbing kami ke arah teras penyampaian perkhidmatan terbaik kami kepada setiap pelanggan.\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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SKROL UNTUK MAKLUMAT LANJUT<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Janji Kami<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tPantas dalam setiap tindakan <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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    • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tMemastikan capaian kepada setiap maklumat dan perkhidmatan yang berkaitan<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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      • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tBersikap adil pada semua pengadilan dan keputusan<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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        • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tMematuhi undang-undang, polisi, syarat dan peraturan Malaysia<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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          Perkhidmatan Kami<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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          \n\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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          • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKami akan sentiasa bersikap mesra, senang didekati, profesional, beretika serta komersial<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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            • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKami akan sentiasa menjalankan tugas yang dimandatkan kepada kami dengan ikhlas, jujur dan integriti<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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              • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKami akan sentiasa memberi respon secara efisien kepada permintaan perkhidmatan dan pertanyaan<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                • \n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\tKami akan sentiasa membantu dalam membangunkan komuniti Bumiputera melalui keusahawanan<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                  Komitmen terhadap Kepuasan Pelanggan<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                  Saluran Aduan<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                  Kami menghargai semua aduan yang diterima. Setiap aduan akan kami pastikan semua dilayan secara persendirian dan berpandukan fakta.<\/p>

                  Masa tindak balas akan bergantung kepada kerumitan setiap kes.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                  Pengurusan Permohonan, Pengeluaran dan Pembayaran<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                  • Proses permohonan: dalam masa 60 hari bekerja dari tarikh penerimaan pelan perniagaan<\/li>\n \t
                  • Pengeluaran pembiayaan: dalam masa 45 hari bekerja (selepas diluluskan)<\/li>\n \t
                  • Pembayaran kepada pembekal: dalam masa 30 hari selepas penerimaan invois<\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                    Beritahu Kami Apa yang Anda Fikirkan <\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    Kami akan memastikan kemudahan pihak anda sentiasa lancar untuk menghubungi kami serta mendapatkan maklumat tentang produk dan perkhidmatan kami.<\/p>

                    Kami komited dalam menyampaikan perkhidmatan yang berkualiti. Oleh itu, kami ingin tahu pendapat anda untuk lebih maju.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                    PUNB: Your Reliable Partner in Growth<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                    01<\/span>Our Reliability<\/span><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    Adalah tanggungjawab kami untuk mengalukan kehadiran lawatan anda sama ada di pejabat atau di tapak pameran pada setiap masa<\/p>

                    Janji temu dengan anda adalah keutamaan kami. Untuk setiap janji temu yang dibuat, setiap pegawai kami akan sentiasa menepati masa untuk berjumpa dengan anda<\/p>

                    Sekiranya sebarang sistem kami tergendala atas sebarang akibat teknikal, kami akan cuba sedaya upaya untuk ianya dikembalikan secepat mungkin demi memastikan perniagaan dapat diteruskan dengan lancar seperti sediakala<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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                    02<\/span>Our Premises<\/span><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    \n\t\t\t\t\t\t\tAdalah tanggungjawab kami memastikan premis kami sentiasa dalam keadaan bersih dan tersusun.\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                    03<\/span>Our Hope<\/span><\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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                    \n\t\t\t\t\t\t\tKami bekerja berpandukan kepada polisi dan prosedur, oleh itu diharap para pelanggan dapat memahami dan mematuhi pada terma dan syarat kami bagi mengelakkan sebarang ketidakpuasan hati atau salah faham.\n\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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                    Service Charter Exceeding Expectations, Our Service Charter To support our vision, mission and objectives, PUNB has outlined its Customer Service Charter to drive all staff towards achieving excellence in customer service. We hope this Charter will guide us towards delivering the best service to our customers. SCROLL FOR MORE Our Promise To be prompt in […]<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8260","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/punb.benova.com.my\/ms\/wp-json\/wp\/v2\/pages\/8260","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/punb.benova.com.my\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/punb.benova.com.my\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/punb.benova.com.my\/ms\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/punb.benova.com.my\/ms\/wp-json\/wp\/v2\/comments?post=8260"}],"version-history":[{"count":5,"href":"https:\/\/punb.benova.com.my\/ms\/wp-json\/wp\/v2\/pages\/8260\/revisions"}],"predecessor-version":[{"id":8633,"href":"https:\/\/punb.benova.com.my\/ms\/wp-json\/wp\/v2\/pages\/8260\/revisions\/8633"}],"wp:attachment":[{"href":"https:\/\/punb.benova.com.my\/ms\/wp-json\/wp\/v2\/media?parent=8260"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}